How We Transformed Dubai Airport Freezone Authority Leasing Process Management with Salesforce Digital Solutions
About the Client
Dubai Airport Freezone Authority (DAFZ) is a leading UAE government entity offering business setup services. As one of the UAE's largest free zones, DAFZ hosts over 2,000 businesses across 20+ sectors, employing 20,000+ professionals.
Industry
Real Estate/ Free Zone
Technology Used
Salesforce, Experience Cloud, DocuSign, Conga Composer, Dell Boomi
The Challenge
DAFZ 's existing leasing process was plagued by inefficiencies due to the manual generation and attestation of documents. This led to several critical issues:
Document Mismanagement
Manual processes resulted in disorganized customer documents and a higher probability of document and data loss.
Reliance on Multiple Systems
The need to use multiple systems for document management increased complexity and led to data inconsistencies.
Uncontrolled Data Access
Multiple users had access to sensitive customer data, raising concerns about data security and compliance with DAFZ regulations.
the solution
To address these challenges, DAFZ Freezone partnered with Texve to implement a comprehensive digital transformation solution. By leveraging Salesforce, DocuSign, Conga Composer, and Dell Boomi, we created a streamlined and secure leasing process.
Automated Document Processes
1. Integrated Salesforce eSignature, powered by DocuSign, to streamline document generation, electronic signatures, and approvals.
2. Utilized Conga Composer to enhance document creation and management, ensuring accuracy and efficiency.
Seamless System Integration
Employed Dell Boomi middleware to connect multiple systems, ensuring efficient data flow and process optimization.
Enhanced Data Security
Implemented Salesforce Experience Cloud to provide controlled access to sensitive information, safeguarding customer data and complying with DAFZ regulations.
Results
The digital transformation yielded impressive results:
Streamlined Operations
Through automation reduced document processing time by 30-40%.
Decreased Process Complexity
Simplified document handling and reduced the risk of mismanagement.
Increased Document Authenticity
Ensured accurate and up-to-date data for enhanced document integrity.
Strengthened Security
Enabled DAFZ Freezone to become the first freezone in the UAE to implement Advanced World-Check integration for security screening. This advancement in anti-money laundering measures was made possible due to accurate data availability and real-time processing.