From Manual to Digital: How We Transformed DAFZ’s Contract Lifecycle Management for Government Services with Salesforce
About the Client
Dubai Airport Freezone Authority (DAFZ) is a leading UAE free zone, home to over 2,000 businesses and 20,000 professionals.
Industry
Real Estate/ Free Zone
Technology Used
Salesforce, Conga Composer
The Challenge
DAFZ faced complex challenges in managing its employee contract lifecycle due to stringent government regulations and the need for real-time integration with multiple government entities for visa issuance, renewals, and payroll processes. The existing disintegrated systems and manual processes were inefficient and hindered compliance. The client needed an efficient real-time solution to address these challenges.
the solution
To overcome these issues, Texve implemented a customized Business Process Management (BPM) solution designed to automate and streamline the entire employee contract lifecycle. The solution included:
End-to-End Automation
Developed a BPM solution capable of handling multiple process flows, ensuring compliance with regulations and business needs.
Custom Contract Management
Introduced a tailored employee contract management and payroll governance solution.
Automated Document Generation:
Utilized Conga Composer for generating automated documents, aligning with the client’s contract lifecycle management (CLM) needs and business processes, while remaining flexible for future enhancements.
Results
Enhanced Efficiency
Increased contract management efficiency by 30% through automation.
Seamless Visa and Renewal Services
Eliminated user interference in visa and renewal services after initial approval.
Improved Data Integrity
Eliminated manual letters and ensured increased document authenticity.
Strengthened Data Protection
Enhanced employee data protection through secure and controlled processes.