Discover How We Helped DAFZ to Overcome Financial Management Challenges with Salesforce Experience Cloud
About the Client
Dubai Airport Freezone Authority (DAFZ) is a prominent UAE Government Freezone entity that offers business setup services in Dubai and ranks among the largest Freezones in the UAE.
Industry
Real Estate/ Free Zone
Technology Used
Salesforce, Experience Cloud, Oracle Fusion, Middleware Integration
The Challenge
Reliant on Oracle Fusion for financial management, DAFZ struggled with several significant challenges due to manual data entry:
Inaccurate Data Processing
Manual feeding of data into Oracle Fusion for transaction processing led to errors and inaccuracies.
Increased Dependency on Individuals
Manual processes resulted in a high dependency on specific individuals, increasing the risk of errors and delays.
Data Redundancy
Redundant data processing and handling complicated operations and led to inefficiencies.
Payment Handling Issues
Managing customer payments was challenging, with frequent payment failures and data breaches, compromising customer trust and satisfaction.
Lack of Real-Time Integration
The absence of real-time integration with Oracle Fusion led to processing delays and mishaps.
the solution
To address these challenges, DAFZ partnered with us to implement an advanced integration of Salesforce with Oracle Fusion. The solution included:
Advanced Integration
Proposed and implemented middleware to enable a seamless connection between Salesforce and Oracle Fusion, allowing real-time transaction processing from a single platform.
Payment Gateway Integration
Integrated a payment gateway to handle multiple payment modes, ensuring flexible and secure transactions.
Custom E-Wallet Solution
Developed a custom e-wallet solution to facilitate easy payments, avoid payment failures, and enable instant reversals.
Experience Cloud Utilization
Used Salesforce Experience Cloud to restrict account access in cases of payment defaults, enhancing security and compliance.
Results
The implementation of this comprehensive solution delivered significant benefits to DAFZ:
Unified User Experience
Provided a seamless experience for users to access multiple services from a single platform, resulting in faster processing times.
Flexible Payment Options
Enabled the use of multiple payment modes for transactions, catering to diverse customer preferences.
Reduced Payment Failures
with instant reversals ensuring quick access to funds. reduced payment failures by 40%.
Automated Reversals
Implemented automated full or partial reversals to the e- wallet, ensuring reusability of customer funds and reducing the need for manual intervention.
Simplified Accounting
Facilitated easy accounting without the need for actual money outflow, streamlining financial operations and reducing errors.