Transforming Vendor Management for a Leading UAE Cultural Tourism Organization with Salesforce Sales Cloud
About the Client
Our client is a leading cultural tourism destination in the UAE, renowned for its exceptional shopping, dining, and entertainment experiences. Showcasing a captivating blend of over 90 cultures, the client attracts millions of visitors annually. Home to the world's largest collection of country-specific pavilions, the organization attracts a diverse array of international vendors.
Industry
Tourism and Entertainment
Technology Used
Salesforce Sales Cloud
The Challenge
The client faced several challenges in managing vendor contracts and ensuring compliance:
Complex Approval Process
Multiple vendors submitting contract applications led to a complex and tedious approval and evaluation process.
Manual Bookkeeping
The client relied on manual methods of bookkeeping, which were inefficient and prone to errors.
Legacy Systems
The use of multiple outdated systems resulted in data inaccuracies and inefficiencies.
Compliance Issues
Ensuring compliance with regulations was difficult due to the fragmented and manual nature of the processes.
the solution
To address these challenges, Texve implemented a Salesforce-based solution tailored to the client's specific needs.
Customized Contract Management
Deployed Salesforce Sales Cloud features to develop a customized contract management system that allowed multiple departments to handle contracts based on different evaluation criteria. This ensured compliance and facilitated the selection of worthy vendors.
Digitized Inspection Process
Digitized the inspection process, avoiding multiple meetings and enabling instant evaluations. This streamlined the process and reduced the time required for inspections and evaluations.
Scoring Mechanism
Introduced a scoring mechanism to shortlist vendors based on their performance. This transparent process ensured that only the best vendors were selected.
Reporting and Dashboards
Implemented multiple reporting and dashboards for the Health, Safety, and Environment team to achieve safety and compliance with regulations.
Results
The implementation of Salesforce Sales Cloud delivered significant improvements:
Enhanced user experience
The digitization of records led to better user adoption due to streamlined and efficient processes.
Increased Efficiency
Streamlined processes reduced inspection and evaluation times by up to 50%.
Transparent Evaluation
Transparent process for evaluating vendors, leading to increased fairness and reliability.
Increased Vendor Renewals and Satisfaction
Enhanced vendor satisfaction and increased renewals due to the improved and efficient process.